Get in Touch With Us

This page explains how to contact the Betting Not On Gamstop editorial team, what we can help with, and what we can't. If your question is about a specific bookmaker account, a withdrawal or a bonus, read the section on bookmaker problems first. It will probably get you an answer faster than writing to us.

What you can contact us about

We publish research-based guides and reviews about betting sites not on GamStop. We are an independent comparison site, not a bookmaker. These are the messages we can act on:

• Corrections: a bonus term, payment method or licence detail that looks out of date or wrong. Tell us which page, what you saw and where you saw it.
• Reader questions: something in a guide is unclear, for example wagering requirements, minimum qualifying odds or how withdrawal verification works.
• Topic suggestions: a sport, bet type or payment topic you would like covered.
• Your experience with a listed site: feedback on support, payouts or verification. We treat this as a reader report, not as verified fact, and we check it against the operator's published terms.
• Editorial and business enquiries: if you represent an organisation, say who you are and what you propose.

How to reach us

Use the contact details or form provided in the site footer, or any contact link shown on rigby-research.co.uk. We don't publish a phone line or live chat on this page, and we won't ask you to share passwords, card numbers or full account details. If a message claiming to be from us asks for these, ignore it.

To help us reply properly, include:

1. The page address or title you are writing about.
2. The date you viewed it.
3. What you think is wrong or what you want to know.
4. Any public source, such as the bookmaker's terms page, that supports your point.

We read messages and answer where we can, but we don't promise a set response time.

If your problem is with a bookmaker

We can't open, close or unlock betting accounts, release withdrawals, change bonus decisions or settle bets. Only the operator can do that. A practical order of steps:

1. Contact the bookmaker's customer support and keep a copy of the exchange, including dates, screenshots and bet slips.
2. Use its formal complaints procedure if support doesn't resolve the issue. Check the terms for the process and any time limits.
3. Check which regulator or licence body the site names. Many sites not on GamStop hold overseas licences, not a UK Gambling Commission licence, so UK protections and dispute routes may not apply.
4. Have your identity documents and, where asked, proof of source of funds ready. Verification delays are a common cause of slow withdrawals.

We can't guarantee any site will pay out or resolve a dispute in your favour. Our guide to trusted non GamStop casinos explains more about licensing and what to check before you register.

Support if gambling is causing you harm

If betting is affecting your finances, mood or relationships, free and confidential help is available in Great Britain:

• GamCare: the National Gambling Helpline offers support and advice, with live chat available through GamCare's website.
• GAMSTOP: the free national self-exclusion scheme for UK-licensed operators. Sites outside it are not bound by your exclusion, so think carefully about whether using them is right for you.
• Tools you can set up yourself: deposit and loss limits, time-outs, self-exclusion with individual operators and gambling blocking software on your devices.

Gambling should never be treated as a source of income or a way to solve money problems. You must be 18 or over to bet. If you are worried, speak to a support service before you deposit anywhere. Please also tell us in your message if you'd like pointers to support. We won't judge.

How we handle your message and our commercial links

We use your message only to reply and, where relevant, to correct our content. Some pages on rigby-research.co.uk contain links to bookmakers, and we may earn a commission if you register through them. Commission does not decide how we rank or describe sites, and you can write to us if you think a page reads otherwise.

Our information is researched from public sources and bookmaker terms. We have not tested accounts, deposits or withdrawals. Offers, terms and payment options change often, so check the operator's own terms, in GBP where relevant, before you act. Details on this site were last fact-checked on 1 October 2026.

Before you write

If you only want to know how bonuses, withdrawal checks or licensing work, our guides probably already cover it. If they don't, that's useful for us to know. Tell us what was missing and we'll consider adding it.